Shipping policy


Addresses to which we ship: We ship across CONUS and currently cannot ship to Hawaii, Puerto Rico, and Alaska.

Shipping time: It takes up to 3 business days to process your order, and another 3-5 days for the order to arrive at your door. In the rare cases there may be a slight delay in shipment and you do not receive your order within 14 business days, feel free to contact us at help@velotricbike.com

Shipping cost: Enjoy free shipping on all bikes across the Continental United States (CONUS). Orders $99 and under will incur a flat shipping rate of $10 per order, while orders above $99 qualify for complimentary shipping. Please note that the $10 flat shipping rate is nonrefundable once the item is shipped out, and it does not include shipping insurance coverage. The shipping insurance cost varies by orders and can be purchased separately by checkout.

Signatures Required: Due to the high value of ebike, we offer signature required shipping method at your service, which we charge $10 per bike. The shipping carrier is instructed to obtain a signature before delivery and should not leave packages unattended. Although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature. The signature service does not cover non-bike items. Thus we offer customers an Extend Shipping Insurance option by checkout to ensure all items in the order can be covered if purchase.

Shipping Carriers: Velotric prioritizes FedEx for prompt deliveries, occasionally using other trusted carriers as efficiency substitution.   

No Responsibility for Loss, Theft, or Damage:
Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service. In case your order gets lost, damaged, or stolen in transit, feel free to choose "Signature required" shipping method.

Damage to the outer packaging is not equal to item damage. Due to the uncertainty of delivery and unforeseen circumstances, we cannot guarantee the integrity of the outer packaging. We advise the customer to claim with the carrier as soon as the customer finds any damage to the outer package. Our Customer Service support team will assist with item issues.

Restocking fee:
  • For the returns of new and unused ebikes within 14 days of receipt. Please note we’ll charge a $200 restocking fee/per bike.
  • For the return of used ebikes within 14 days, we charge a restocking fee that is 20% of the total order value.
  • Deliveries that are refused will be charged a $200/per bike flat fee to partially cover our handling costs.
  • Approved returns of defective items within 14 days of receipt are exempt from the restocking fee. Our Customer Service team must be notified as early as possible for this.