Becoming a Novo Rewards member
Joining is free and can be done online or in store. All we need is your name and email address.
We might also ask you for your date of birth and mobile number, but this is optional information. You can update these details at any time by accessing your Online Account, which can be found via a link on the bottom of all Novo emails.
Members can only have one membership to Novo Rewards and membership is not transferrable.
We reserve the right to modify, refuse or terminate a member’s account.
Redeeming vouchers
You must present your member details (name, email and/or phone number) at the counter in-store to collect and redeem vouchers. To redeem a voucher online you must enter your email address at checkout or be logged into your account using the same email address as you used to sign up to Novo Rewards.
Additional conditions apply;
- Welcome reward
The welcome reward can be used online or instore in addition to any offer Novo is running excluding the birthday voucher. The voucher is valid for 60 days from the date they were issued and cannot be redeemed past the expiry date. Minimum spend is AU$80. NZD$90
- Birthday voucher
A Member can only receive a birthday voucher if they have provided their complete date of birth at least four weeks prior to your actual birthday. Each Member will only receive one birthday voucher in any 365 day period. The birthday voucher cannot be used in conjunction with the welcome reward. The voucher will be issued 14 days PRIOR to the date of birth provided; the voucher is valid for 45 days from the date they were issued, and cannot be redeemed past the expiry date. Minimum spend is AU$80. NZD$90.
- Novo Rewards vouchers
Novo Rewards vouchers can be used online or instore and includes sale items as long as your transaction spend is AU$80 NZD$90 or more. Novo Rewards vouchers will be applied before other promotions. This may mean your basket value is altered before other promotions are applied. Vouchers cannot be redeemed against shipping costs or gift cards. Vouchers are valid for 60 days from the date they were issued, and cannot be redeemed past the expiry date. Each voucher will have a unique code and unique expiry date. Members can use multiple vouchers in one transaction.
- Miss You Voucher
Miss you vouchers can be used online or instore on a transaction spend of AU$100 NZD$110 or more. The voucher can be applied on sale items as long as the minimum spend is reached. The voucher is valid for 30 days from the date of issue and it is exclusive to a member. It cannot be redeemed against shipping costs or gift cards.
Other exclusions:
1. Vouchers cannot be sold, transferred or assigned and are not redeemable for cash, including (but not limited to) gift vouchers, gift cards, cheques and credit notes. Any eligible refund for product purchased with a loyalty voucher will be made by crediting the member account for that month, no cash, credit card top up or gift voucher will be provided.
2. Vouchers are not transferrable between Novo Rewards accounts.
3. Any other exclusions specific to products or promotions will be clearly stated in the relevant advertising material or notified to you by Novo Team Members.
Earning vouchers
Earn a $10 voucher for every $100 you spend, including purchases from sale. To ensure you’re racking up your spend towards vouchers, make sure you’re logged in online or notify a team members of your membership when shopping instore. Spend is cumulative and calculated on a daily basis. The purchase of gift cards and any shipping costs for online deliveries will not go towards earning vouchers. In addition, vouchers cannot be earned using other vouchers/coupons/promocodes as part of the transaction. For example, if you purchase items using $100 in cash and $10 in rewards, you are only entitled to earning on the $90 of the transaction value.
If you are eligible for a voucher or multiple vouchers, you will receive these via email within the next business day. Vouchers will be issued in multiples of $10 with the expiry clearly listed on the each voucher. You can also find your vouchers in your Online Account or you can ask in one of our Novo stores. It is important that you don’t unsubscribe from our emails, or we can’t tell you when you’ve received a voucher.
All vouchers that are issued will have reminder emails sent to your email address provided, we will send the initial voucher when issued, then 2 further reminders if they have not been redeemed. You can check your valid vouchers anytime by logging into your account via the website, or in one of our stores by asking our team members.
Returns Earnings made from purchases that are returned will be deducted from your Novo Rewards account. If you used a voucher when you made your purchase the amount you paid in cash will have been reduced.
The refund will be processed based on the amount paid after any vouchers were applied. If you have used a voucher to purchase multiple items, your voucher will be split across the items purchased, therefore any returns will have the value adjusted accordingly. Note: the voucher you used will be forfeit and our in store teams are unable to reinstate points on your membership at the time of the return. However, if you would like these points to go towards your next voucher please contact our customer service team via customercare@novogroup.com.au. If you choose not to contact our customer service team the points will not be added to your account and a new voucher will not be issued.
Gift Cards
Unfortunately, you won’t earn points when purchasing a gift card, but you will earn points when you pay using a gift card. Your Novo Rewards vouchers can’t be redeemed for gift cards or cash either.
Your personal details
We collect your details for the purpose of facilitating the Novo Rewards Program and providing you with personalised offers. By joining you agree to us contacting you via email or SMS with marketing offers. Your personal information will be handled according to our Privacy Policy.
While you can opt out at any time, once you opt out you will not be able to receive notifications of vouchers and special member offers.
It is the member’s responsibility to ensure their details are up to date in the Online Account. Novo Shoes Group will not accept liability for any email communication to our members that is misdirected, lost or not received.
Terminating your membership
You can end your membership at any time by contacting our Customer Service team at customercare@novogroup.com.au or via the Online Account. If a Membership is terminated by us for cause, all outstanding and future vouchers will no longer be valid and will be rendered null and void.
