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Coronavirus (COVID-19) Update - We’re online
Last Updated: 04/03/2021
Currently we are operating on AMBER status. We are open for business as usual online and will continue to support home deliveries however orders may take longer to arrive than usual. Our Customer service are still extremely busy so we ask that customers wait a reasonable amount of time before contacting us about a shipping delay. The most up to date information for your order can be found via the status update emails that are sent for each stage of the order process. We are sorry for any inconvenience caused should your order be delayed and hope you understand given the current situation.
Customer and staff welfare remains at the heart of everything we do. Which is why we have introduced a number of key safety measures that protect the entire Zest community. These include:
- Advised social distancing practices
- Masks arranged and protective gloves issued to members of staff
- Improved hygiene procedures
- Additional office and warehouse cleaning routines
- Free lunch for all staff members
You can rest assured that we are taking the epidemic very seriously and will continue to monitor the COVID-19 situation carefully, reacting immediately to any new information issued by the Government.
COVID-19 Impact Mitigation
To minimise impact to our customers and staff we have implemented the following practices:
General Operation
- Monitoring the COVID-19 situation carefully and daily, reacting daily to any new information issued by the Government.
- Issued employee preventative / protection guidelines.
- Increased office and warehouse cleaning routines.
- An increased number of workspaces have been created within our office department increasing distance spacing.
Employees
- Advised Social distancing measures.
- Offering staff the ability to work from home where possible to minimise risks.
- Masks arranged and gloves issued to all staff.
- Onsite staff temperatures checked daily with contactless thermometers
- Signage encouraging best practices.
Supply
- Working with suppliers to ensure minimal disruption.
- Increased stock holding on core lines.
- Daily updates from suppliers allowing us the ability to foresee potential issues and mitigate them before they happen.
- Additional agency staff sourced to meet demand.
Delivery
- Our delivery partners are committed to offering the very best service and endeavour to deliver your order as fast as possible while applying sensible practices.
- Customer delivery updates via email (service dependant).
Stay safe out there and thank you for the continued support during these tough times.
Zest Beauty
Delivery Information
We offer FREE worldwide shipping on all orders that reach a certain threshold. However, if you simply can't wait for your order, or you prefer the re-assurance of tracking it until it reaches you, we have different options available to you.
Below, you can find our range of delivery services available in your country, at Zest Beauty.
Please note: Please allow 14 working days from dispatch of your order before notifying us of any late deliveries and 25 working days for international orders.
United Kingdom & Channel Islands:
| Option | Delivery Time | Delivery Cost |
|---|---|---|
| Standard Economy Shipping | Usually within 3-9 working days after dispatch.* | £2.95 (Free for orders above £15) |
| First Class Priority Shipping | Usually within 1-7 working days after dispatch.* | £3.99 |
| UK Tracked Shipping | Usually within 1-7 working days after dispatch.* | £4.95 |
Europe & Rest Of The World:
| Option | Delivery Time | Delivery Cost |
|---|---|---|
| International Standard Shipping | Usually within 7-14 working days after dispatch.* | £4.95 (Free for orders above £25) |
| International Tracked Shipping | Usually within 5-14 working days after dispatch.* | £16.95 |
Exceptions:
| Country | Option | Delivery Time | Delivery Cost |
|---|---|---|---|
| India | International Standard Shipping International Tracked Shipping | Usually within 7-14 working days after dispatch.* Usually within 5-14 working days after dispatch.* | £7.95 (Free for orders above £75)£16.95 |
| China | International Standard Shipping International Tracked Shipping | Usually within 7-14 working days after dispatch.* Usually within 5-14 working days after dispatch.* | £7.95 (Free for orders above £75)£16.95 |
| United Arab Emirates | International Standard Shipping International Tracked Shipping | Usually within 7-14 working days after dispatch.* Usually within 5-14 working days after dispatch.* | £7.95 (Free for orders above £75)£16.95 |
| Malaysia | International Standard Shipping International Tracked Shipping | Usually within 7-14 working days after dispatch.* Usually within 5-14 working days after dispatch.* | £7.95(Free for orders above £75)£16.95 |
| South Africa | International Standard Shipping International Tracked Shipping | Usually within 7-14 working days after dispatch.* Usually within 5-14 working days after dispatch.* | £7.95 (Free for orders above £75)£16.95 |
| Singapore | International Standard Shipping International Tracked Shipping | Usually within 7-14 working days after dispatch.* Usually within 5-14 working days after dispatch.* | £7.95 (Free for orders above £75)£16.95 |
| Hong Kong | International Standard Shipping International Tracked Shipping | Usually within 7-14 working days after dispatch.* Usually within 5-14 working days after dispatch.* | £7.95 (Free for orders above £75)£16.95 |
| Taiwan | International Standard Shipping International Tracked Shipping | Usually within 7-14 working days after dispatch.* Usually within 5-14 working days after dispatch.* | £7.95 (Free for orders above £75)£16.95 |
| Indonesia | International Standard Shipping International Tracked Shipping | Usually within 7-14 working days after dispatch.* Usually within 5-14 working days after dispatch.* | £7.95 (Free for orders above £75)£16.95 |
| Saudi Arabia | International Standard Shipping International Tracked Shipping | Usually within 7-14 working days after dispatch.* Usually within 5-14 working days after dispatch.* | £7.95 (Free for orders above £75)£16.95 |
| Philippines | International Standard Shipping International Tracked Shipping | Usually within 7-14 working days after dispatch.* Usually within 5-14 working days after dispatch.* | £7.95 (Free for orders above £75)£16.95 |
| Japan | International Standard Shipping International Tracked Shipping | Usually within 7-14 working days after dispatch.* Usually within 5-14 working days after dispatch.* | £7.95 (Free for orders above £75)£16.95 |
| Israel | International Tracked Shipping | Usually within 5-14 working days after dispatch.* | £16.95 |
Please Note: products such as perfumes, aftershaves, nail polishes, flammables, aerosols and products over 1 litre can only be shipped to the UK due to Royal Mail restrictions. To avoid delaying the processing of your overseas order, please do not add any such products to your basket for dispatch to other countries as we will be unable to fulfil your order.
We offer delivery to a number of destinations worldwide. Unfortunately, due to brand restrictions we can’t offer all brands to every location, see below for restrictions.
Stylpro, Medik8, ANP, Jane Iredale, Dermalogica, T3 – Can only be shipped within the EU.
Skinade – Cannot be shipped to America.
Clarisonic, Susan Posnik, Revitalash, Elizabeth Arden Pro, Kneipp – Can only be shipped to UK & Ireland.
Moroccanoil – Can only be shipped within the UK.
SkinCeuticals – Can only be shipped within the EU.
Murad – Cannot be shipped to New Zealand.
Availability
In the unlikely event of an item being out of stock we will send the remainder of your order and refund the out of stock item if it is unlikely to be back in stock in a reasonable amount of time. Alternatively we may at our discretion hold the order until complete if the delay is likely to be no more than a few days, we will inform you of this via email if necessary and advise on the estimated time delay.
We may send your order in more than one package. if your order qualifies for a free gift please remember to add it to your shopping cart otherwise it will not be sent. Please note once placed order's can not be altered or added too.
Carrier
Delivery is normally via Royal Mail. Some deliveries may require signature. If you are not likely to be at home to sign for your delivery please choose to have your order delivered to your work or an alternative address at the time of ordering.
If the carrier has recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limits set by the carrier, we will treat this as a cancelled order and we will make a charge not exceeding £5 for domestic shipments and £20 for international shipments to cover our costs we have incurred in sending your parcel and paying for the return. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. Please contact the carrier directly. We will inform you of the refund amount via email. If you still require the goods please reorder.
Next day delivery is guaranteed by the courier when selected and not by Zest Beauty.
Returns & Refunds Policy.
We want you to be totally satisfied with your order. Exceeding your statutory rights, we’re offering a 14 day return policy, starting from the day on which you receive your order.
If you change your mind..
To cancel, you must first notify us using the contact us section on our website within 14 working days. You will then be advised on how to return your products. Upon safe receipt and provided that the products are returned unused and in good condition, you will be entitled to a refund from us, which will be paid as soon as possible, but in any event within 30 days.
You do not have to give any reason for the cancellation of your order. However, a brief explanation will help us to improve our service. We cannot accept returned merchandise which has been used or where the product seal is broken or has been removed. If you cancel your order, you must return the goods to us at your own expense.
All refunds for returned orders are subject to a deduction of the original true cost of postage to us. If you return an order or part order that qualified for free shipping then a cost of £2.99 will be deducted from any refund issued. In the case of the customer having already paid shipping at £2.99 then a deduction of £3.99 will be made as this reflects the difference between the subsidised price paid and the true cost to us. These deductions do not apply where we have sent an incorrect item or if an order arrives damaged, in which case no deduction is made.
You must ensure that the goods are packaged adequately to protect against damage and include the original packing slip or a copy thereof. Please use Recorded Delivery, so you can be sure that we’ve received the items . If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we may charge you for the reduction in value. This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
If something is out of order…
If you are returning an item that is either damaged or faulty and we have agreed to its return we will also refund the product value and your return postage up to the value of the cheapest method of recorded delivery available.
If you send us back a product without first coming to an agreement with our lovely customer services team, we will not refund any postage costs.
We strive to action requested refunds as soon as possible. Please be aware it can take up to 5 working days for the funds to be credited to your credit/debit card account. Please note some banks may take longer than 5 working days to process the refund payment.